PhotoForPass Reviews and Customer Feedback

We collect reviews through Trustpilot, an independent platform where companies cannot edit or delete what customers write. That keeps the feedback on this page honest, whether it is good or bad.

Who we ask

After an order, we invite customers to share their experience on Trustpilot. We send that invitation to everyone, not only to people we expect to be happy, and that includes customers who asked for a refund.

What we never do

• We never write reviews ourselves or ask friends, family or staff to post them.
• We never pay for reviews or offer discounts, gifts or extra features in exchange for stars.
• We never hide, delay or report a review because it is negative.

Anyone connected to PhotoForPass who leaves a review must say so clearly in the review.

PhotoForPass is a new service, so our review count is still small. We would rather show a handful of real reviews than a wall of numbers we cannot back up.

You will not find made-up customer counts, star badges or quotes from people who do not exist on our site. As more customers order, their Trustpilot reviews will appear on this page automatically. Until then, the best way to judge us is to try the free photo check with your own photo and read our refund policy.

People who order a passport or visa photo online tend to care about the same five things. These are the points we ask reviewers to comment on, and the ones we work hardest to get right.

• Acceptance. Is the photo built to the official rules? We size every photo to published government specifications, cite the sources, and refund you in full if an agency rejects it.
• Speed. How long until I have my file? Editing takes about 30 to 60 seconds after payment, with no shipping.
• Looking like yourself. We keep your face exactly as it is and only adjust lighting, background and framing.
• Privacy. Your photo stays on your device until you order, is encrypted afterward and is deleted after 90 days.
• Clear prices. $16.95 digital or $18.95 with a print sheet, one-time payment, no subscription.

If we fall short on any of these, we want to hear about it, in a review or by email.

You do not have to rely on reviews alone. Here are four ways to judge PhotoForPass for yourself in a few minutes.

1. Run the free photo check. It runs in your browser, costs nothing and shows how your photo measures up before you pay.
2. Read the rules we follow. Each document page lists the official size, head height and background, with links to the government source.
3. Read the guarantee. Every order has a 14-day money-back guarantee, no questions asked, and a full refund if an agency rejects the photo.
4. Ask us a question. Email contact@photoforpass.com and see how quickly and clearly we answer. We reply within 24 hours.

Problems happen, and how a company handles them says more than any five-star review. Here is what you can expect from us.

If your photo does not look right, ask for a redo; every order includes 3 free redos per person. If you cannot download your files, we resend the link or restore access. If you are unhappy for any reason within 14 days, or an agency rejects your photo, you get a full refund to your original payment method.

We also read every critical review and reply publicly on Trustpilot when we can help. If a review points to a real problem, we fix the cause, not just the complaint.

We follow the Federal Trade Commission rule on consumer reviews and testimonials, which bans fake reviews, buying reviews and hiding negative ones. In practice, that means three simple promises.

• Real people only. Every review comes from someone who actually used PhotoForPass.
• No strings attached. Nobody is rewarded for a positive review or punished for a negative one.
• Nothing hidden. We do not filter which reviews appear here based on their rating.

If you ever see something on this page that breaks these rules, email contact@photoforpass.com and we will look into it right away.