Contact PhotoForPass Support

Email is the main way to reach us, and every request gets a written answer you can refer back to. Write to contact@photoforpass.com and we will reply within 24 hours.

We answer questions about photo rules, the photo check, downloads, printing, refunds and privacy. If you have not ordered yet and are unsure whether PhotoForPass works for your document, ask before you buy. We will tell you honestly, including when a document needs a photo taken in person.

PhotoForPass is operated by HELPERG LLC, Sheridan, Wyoming. It is an independent company and is not affiliated with the U.S. Department of State, USCIS or any other government agency.

A complete first message lets us solve most requests in a single reply. Please include:

• Your order number, found in the receipt email sent right after payment.
• The email address you used to order, if you are writing from a different one.
• The document you chose, such as US passport, US visa or green card.
• What happened, in a sentence or two. A screenshot of an error message helps.

Please do not send passport numbers, Social Security numbers, A-Numbers or full card numbers. If you share a rejection notice, cover any ID or application number first. We will never ask you for a password or full card details.

Every order has a 14-day money-back guarantee, no questions asked, and a full refund if a government agency rejects your photo. Asking is simple.

1. Email contact@photoforpass.com with the subject Refund request.
2. Write from the email address you used to order, or include it.
3. Add your order number from the receipt email.
4. Optionally, tell us why. For a rejection, a photo of the notice helps us improve, but it is not required.

Refunds go back to your original payment method through Stripe: card, Apple Pay, Google Pay or Link. Your bank usually takes 5 to 10 business days to show it on your statement, and we email you when the refund is issued. One refund applies per order.

Most download problems take less than a minute to solve. Try these steps before you write to us.

• Check your inbox and spam folder for the receipt email from PhotoForPass. It contains the link to your files.
• Open the link on another device, such as a laptop, if your phone blocks downloads.
• Sign in to My photos if you created an account during or after your order.
• Download the PDF if a print shop or home printer will not accept the JPG.

Still stuck? Email us with your order number and we will resend the link or restore access. Files remain available until they are deleted automatically after 90 days.

If your photo looks wrong or was rejected, we can usually fix it quickly. Start with the option that matches your situation.

The photo does not look right

Ask for a redo; every order includes 3 free redos per person. If the original was dark, blurry or tilted, a fresh photo facing a window usually gives a better result, and we can help you use it.

An agency rejected the photo

Email us with your order number and the reason on the notice, if any. You get a full refund. If you need a new photo fast, retake it in daylight without glasses and run the free check again.

You can delete your photos yourself at any time from My photos, or with the link in your order email. Photos are also deleted automatically after 90 days.

For other privacy requests, such as a copy of your data, deleting your account or opting out of analytics, email contact@photoforpass.com from the address linked to your order or account. We verify requests by confirming you control that email address. We will never ask you to send an ID document or a new face photo to verify a request. Details are in our privacy policy.

Many questions are already answered on our site. These pages are the fastest place to look:

• FAQ: 46 answers about rules, printing, privacy and refunds.
• Pricing: every package and what it includes.
• How it works: the photo check, editing, downloads and deletion.
• Passport photo requirements: the official US rules, with sources.
• Print passport photos: printing at home, CVS, Walgreens or Walmart.